We were the most punctual airline in the EMEA region in January

We’re very proud to have been named the most punctual major airline (airlines with over 5,500 monthly flights) in Europe, Middle East and Africa (EMEA) for the month of January.

The list, released by OAG, the world’s leading provider of travel data and insight, found an ‘On Time Performance’ rating of 90% out of 7,601 flights in January, meaning we took joint first with Iberia.

The aviation industry standard evaluation of On-Time Performance (OTP) is flights that depart/arrive within 15 minutes of their scheduled time. The ranking includes airlines that carry out more than 5,000 flights a month.

This comes as a result of a continued focus on on-time performance delivery. We know from guest feedback that arriving on time is the single most important factor to our guests and the key influencing factor on our Net Promoter Scores.