New measures for your wellbeing and safety

Your health and safety is our top priority. In light of COVID-19, we’re introducing new measures to maintain our high standards of health and safety.

We’ve enhanced the cleaning of all our planes to include:

  • Spray treating hard surfaces with hospital-grade disinfectant
  • Daily deep-cleaning tray tables, armrests and windows by hand

State-of-the-art air filtration on board

  • All our Airbus aircraft are fitted with state-of-the-art air filtration technology to hospital standards
  • 99.97% of particles are removed by this technology and cabin air is replaced every three minutes

Keeping you healthy and safe on your next trip

Before your flight

  • Check in online to get your boarding pass
  • Don’t forget to bring your mandatory face mask
  • Make sure you’re well enough to travel

When you arrive at the airport

  • Wear your face mask and practice good respiratory and hand hygiene etiquette
  • Use self-service kiosks to check in luggage

At the boarding gate

  • You’ll scan your own boarding card and board in small groups by seat row number
  • Our new boarding process means that priority boarding is no longer available

Onboard your flight

  • Our in-flight services, including food and drink, have been suspended on our short-haul flights
  • There’ll be a reduced in-flight service available on our transatlantic flights
  • We’ve moved exclusively to contactless payments for in-flight shopping

Find out more here.

We look forward to welcoming you onboard soon.