Ireland’s Most Punctual Airline

We’re delighted to announce that we have been named as the most punctual Irish airline in 2016 at Dublin Airport.

Cabin Crew, On Time Performance

For the past two years, we have been carrying out extensive “Voice of the Guest” surveys, to gather feedback on your experience of our service. We’re glad to say that this feedback has been the principal driver of our decisions to enhance and improve the way in which we serve you, our guests.

The overwhelming priority that shines through the survey responses is your desire to be on time. The mission to improve our On-Time-Performance has been the subject of a company-wide programme of change to our operating procedures. We’re happy to report that we are making progress. We have just recently been confirmed as the most punctual major airline at our main base in Dublin Airport for every single month of 2016 and we are committed to achieving an even better punctuality performance in 2017.

In addition to improving our On-Time-Performance, we are also making other enhancements. We’ve cut our bag-drop time to under two minutes in Dublin Airport through the introduction of Express Bag Drop kiosks, we’ve overhauled every aspect of the Business Class experience, we are currently in the process of bringing you a new-improved loyalty programme as we roll-out AerClub throughout the year, and have added new destinations and extra frequencies on our network. Over an 18-month period, we have also carried out an extensive training programme with 1,600 of our team members to ensure that the service you receive is consistent, no matter where or when you fly with us.